We're here to help

Buoy is a recovery support app that gives you a place to check in, track your progress, and reach for support when things get hard. It's a wellness tool, not a medical service or a replacement for therapy, treatment, or emergency care.

Download Buoy from the App Store, open the app, and follow the sign-up prompts. You can sign up with an email address and password. If you previously signed up on the Buoy web app, use the same email to sign in on mobile and your account and history will carry over.

First, confirm you're using the same email address you originally signed up with. If you've forgotten your password, use "Forgot password" on the sign-in screen to reset it. If you're still stuck, email us and we'll help sort it out.

You can add trusted people — friends, family, a sponsor — as accountability contacts. Depending on the notification preference you choose for each contact, Buoy may text them if it senses you need support. Buoy never shares the content of what you say in the app, only that you may need support.

Yes. Every contact receives a one-time invitation text and must explicitly reply CONFIRM, or tap the confirmation link, before they can receive any further messages. Nothing is sent to them unless they opt in.

A contact can reply STOP at any time to immediately and permanently stop receiving messages, or use the opt-out link included in any message they receive.

Buoy offers monthly and annual subscription plans, each with a 7-day free trial. Purchases made in the iOS app are processed through Apple's in-app purchase system.

If you subscribed through the App Store, manage or cancel your subscription in your iPhone's Settings app: Settings → your name → Subscriptions → Buoy. Cancelling stops future renewals; you'll keep access through the end of your current billing period.

Open Buoy, go to the account or subscription screen, and tap "Restore purchases." Make sure you're signed in to the same Apple ID and Buoy account you originally subscribed with.

Yes. Sign in to the mobile app with the same email you used on the web, and your subscription access will carry over automatically.

Refunds for App Store purchases are handled by Apple, not Buoy directly. You can request one through reportaproblem.apple.com or via Settings → your name → Subscriptions on your device.

Yes. Your conversations and check-ins in Buoy are private. Accountability contacts are only ever told that you may need support — never the details of what you've shared. See our Privacy Policy for the full picture of how your data is handled.

Email hello@getbuoy.app from your account's email address and request account deletion. We'll confirm once your account and associated data have been removed.